Refund Policy

Loafy Friends

Last Updated: [18/03/2026]

💛 Our Promise to You

At Loafy Friends, we’re all about comfort, smiles, and cozy moments. If your purchase doesn’t live up to that, we’ll make it right.

🛍️ 30-Day Happiness Guarantee

We offer a 30-day return and refund policy from the date your order is delivered.

If you’re not completely satisfied, you may request a refund within this period.

🇦🇺 Your Rights Under Australian Consumer Law

Nothing in this policy overrides your rights under the Australian Consumer Law (ACL).

Under the ACL, you are entitled to a replacement or refund if a product:

• Is faulty or defective

• Is not as described

• Is not fit for its intended purpose

You may also be entitled to compensation for any reasonably foreseeable loss or damage.

🔄 Change of Mind Returns

We understand that sometimes things don’t work out.

For change-of-mind returns:

• Items must be unused, in original condition, and in original packaging

• Return requests must be made within 30 days of delivery

• Customers are responsible for return shipping costs

Once we receive and inspect the item, your refund will be processed.

❌ Non-Returnable Items

We do not accept returns for:

• Used or damaged items (unless faulty)

• Items not in original condition

• Products returned after the 30-day period

📦 Damaged or Faulty Items

If your item arrives damaged, defective, or incorrect:

Please contact us within 7 days of delivery with:

• Your order number

• Photos of the issue

We will offer a replacement, refund, or store credit in line with your rights under Australian Consumer Law.

💳 Refund Process

Once your return is approved:

• Refunds will be issued to your original payment method

• Please allow 5–10 business days for processing

Shipping costs are non-refundable unless the item is faulty or incorrect.

🚚 Order Issues

Please ensure your shipping details are correct at checkout.

Loafy Friends is not responsible for:

• Incorrect addresses provided by the customer

• Lost or stolen packages marked as delivered

However, we’ll always do our best to help resolve any issues.

📩 How to Request a Refund

To start a return or refund request, contact us at:

Email: sales@loafyfriends.com.au
Business Name: Loafy Friends

Please include your order number and reason for your request.

🔄 Policy Updates

We may update this Refund Policy at any time. Changes will be effective immediately upon posting on this page.